Issue - meetings

To monitor the performance of the partnership.

The Head of the Partnership presented the report and advised that:

·         It had been 5 years since the last internal audit review of the Partnership had been undertaken and this had now been updated.  Although the report was in draft he had been informed by internal audit that the service had received a ‘good’ result.  The report once published would be considered in Part II of the next meeting;

·         It had been agreed at the last meeting advertise for an apprentice and this post had now been appointed to;

·         The BC ‘app’ and the iApply software had been introduced to help surveyors streamline their work and provide efficiencies across the service.  The request was with Strata (ICT providers) to implement the software as soon as possible;

·         Public Access to records was still not in place – it had been identified that the software did not publish the Competent Persons information which, in the absence of the information, meant the project could not be implemented.  The software supplier was currently investigating the problem; and

·         Customer feedback continued to be positive other than value for money.  It was thought that the increase in charges for small household works such as the insertion of a window was a little top heavy however this had been implemented following rigorous investigations as to the amount of officer time and back office processing smaller applications incurred.

The Chairman noted that none of the feedback from the public intimated that they were dissatisfied with the service they had received.

Resolved

That the operational report be noted.