Issue - meetings

To consider the report of the Director of Finance

The Director of IT and Digital Transformation presented the updated which advised on the financial position of Strata.

The discussion included:

·       The increased staffing cost resulting from the pay award had been offset by cut in contract spending and increased profit.

·       6500 incidents had been logged in the previous month

·       The average feedback rating for strata support was 4.5 of 5

·       Differing levels of time required for differing scale of incidents

·       The two lowest levels on the scale were combined

·       Benchmarking and structure of accounts to determine cost

·       Positive feedback from Agilisys consulting

·       Provided sight of an additional slide that would be presented to JSC

RESOLVED that the update be noted.

To consider the report of the Director of Finance

The Strata Finance Director updated the Committee on the organisation’s financial performance.

The Committee heard that:

·       The increased staffing cost resulting from the pay award had been offset by cut in contract spending and increased profit.

·       6500 incidents had been logged in the previous month

·       The average feedback rating for strata support was 4.5 of 5

·       Differing levels of time required for differing scale of incidents

·       The two lowest levels on the scale were combined

·       The next update would include the SLA

·       Strata was created to replace previous Teignbridge IT system

·       Each council has unique goals that are covered by Strata

·       Benchmarking and structure of accounts to determine cost

It was noted that there is not currently a Councillor consideration for the IT Strategy.