Issue - meetings

The Executive Member for Housing and Homelessness introduced the item. The report included amendments to the complaints policy to ensure that Teignbridge is fully compliant with the self-assessment it had carried out. There were 5 recommendations in the report. The Executive Member noted that under recommendation 2 there had been no complaints in the previous 2 years and that under recommendation 3 the satisfaction survey had been incredibly positive besides one minor comment relating to fly tipping in one area which would be investigated.

The Executive Member for Environmental Services commented that the fly tipping was becoming more common but that he would be meeting with his management team to work on prevention of this problem, including collaborating with parishes to implement CCTV surveillance.

The Executive Member for Housing and Homelessness thanked the Housing Enabling and Development Manager for his hard work as he was retiring in June.

It was proposed by the Executive Member for Housing and Homelessness and seconded by the Leader that the recommendations set out in the report and below be approved.

It was unanimously

RESOLVED

That the Executive –

1.    Note and approve the Housing Ombudsman annual Self Assessment forms for financial years 2023/2024 and 2024/2025.

2.    Note and approve annual complaints performance reports for financial years 2023/2024 and 2024/2025.

3.    To note the outcomes of the Annual Tenant Satisfaction Measures Report.

4.    To Approve the Revised Complaints Policy.

5.    That the Portfolio Holder for Housing and Homelessness is appointed as the Executive Member responsible for Housing complaints.